Terms and Conditions

1. Acceptance of Terms

By accessing or using the website located at stjosephmasonry.com ("the Site"), or by requesting services from St Joseph Concrete & Masonry, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the Site or request services.

These Terms and Conditions apply to all visitors to the Site and to all customers who engage St Joseph Concrete & Masonry for masonry contractor services. By submitting an inquiry, requesting an estimate, or entering into a service agreement with us, you acknowledge that you have read and understood these terms.

2. Description of Services

St Joseph Concrete & Masonry provides masonry contractor services to residential and commercial property owners in St. Joseph, MO and surrounding areas. Services include, but are not limited to, foundation repair, chimney repair, tuckpointing, brick repair, driveway pavers, retaining wall construction, masonry restoration, fireplace installation, stone veneer installation, concrete block walls, walkway construction, and outdoor kitchen masonry.

All services are performed by or under the supervision of qualified crew members. The specific scope of services for each project is defined in a written estimate provided to the customer before work begins. No work outside the agreed scope will be performed without prior written or verbal authorization from the customer.

3. Estimates and Pricing

All estimates provided by St Joseph Concrete & Masonry are based on an in-person assessment of the project site. We do not provide binding quotes by phone or online without an on-site visit.

A written estimate sets out the scope of work, materials, and the total price for the project as assessed. Estimates are valid for 30 days from the date they are issued, unless otherwise stated. Prices are subject to change if conditions at the site differ materially from what was observed during the estimate visit, or if the scope of work changes at the customer's request.

Any additional work requested after an estimate is accepted will be priced separately and requires customer approval before that work begins. We will not proceed with additional scope without first communicating the change and receiving your agreement.

4. Scheduling and Cancellation

Project start dates are scheduled by mutual agreement between St Joseph Concrete & Masonry and the customer. We will communicate scheduling details in writing or by phone prior to the project start date.

If you need to cancel or reschedule, please contact us as soon as possible at (816) 558-9986 or support@stjosephmasonry.com. Cancellations made with less than 48 hours notice before a scheduled project start may result in a cancellation fee to cover crew scheduling costs. The specific terms of any cancellation fee will be communicated to you at the time of scheduling.

We reserve the right to reschedule work due to weather conditions or other circumstances beyond our control. We will notify you of any such changes as promptly as possible and will work with you to find a suitable alternative date.

5. Payment Terms

Payment terms for each project are outlined in the written estimate. We typically require a deposit prior to the start of work and the remaining balance upon completion of the project, unless other arrangements are agreed to in writing.

Accepted payment methods will be communicated to you at the time of estimate acceptance. Invoices not paid within the agreed timeframe may be subject to late fees, as specified in your project agreement.

If a dispute arises regarding an invoice, please contact us promptly. We are committed to resolving billing questions in good faith and to your satisfaction.

6. Warranty Disclaimers

St Joseph Concrete & Masonry stands behind its workmanship. Specific warranty terms - including duration and coverage - will be provided in writing with the project estimate or upon completion of the project. Warranty coverage applies to defects in workmanship and materials supplied by us. It does not cover damage caused by:

• Customer modifications to completed work
• Acts of nature, including flooding, extreme weather events, or seismic activity
• Underlying conditions not disclosed or discoverable at the time of the estimate
• Normal wear and tear over time

The Site itself and the information contained on it are provided "as is" without warranties of any kind, express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

7. Limitation of Liability

To the fullest extent permitted by applicable law, St Joseph Concrete & Masonry and its owners, employees, and contractors shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or our services, including but not limited to loss of profits, loss of use, or property damage beyond the direct cost of the services provided.

Our total liability to you for any claim arising out of or related to a specific project shall not exceed the amount paid by you for that project. Nothing in these Terms and Conditions limits our liability for gross negligence, willful misconduct, or matters that cannot be limited under applicable law.

8. Customer Responsibilities

To allow us to perform work safely and efficiently, customers agree to:

• Provide reasonable access to the project area on the scheduled work date
• Remove personal property, vehicles, and obstacles from the work area prior to crew arrival, as directed during the estimate walkthrough
• Keep children and pets away from the active work area during project hours for their safety
• Disclose any known site conditions that may affect the work, including underground utilities, prior repairs, or water intrusion history

9. Intellectual Property

All content on this Site - including text, images, graphics, and logos - is the property of St Joseph Concrete & Masonry or its content suppliers and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this Site without our prior written permission.

10. Dispute Resolution

If a dispute arises between you and St Joseph Concrete & Masonry related to our services or these Terms and Conditions, we ask that you first contact us directly so we can attempt to resolve the matter in good faith. Most concerns can be addressed quickly through direct communication.

If informal resolution is not possible, disputes shall be resolved by binding arbitration under the rules of a mutually agreed-upon arbitration provider, unless you and St Joseph Concrete & Masonry agree in writing to another process. You agree to waive the right to participate in a class action lawsuit or class-wide arbitration. Nothing in this section prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law provisions. Any legal action not subject to arbitration under Section 10 shall be brought in a court of competent jurisdiction in Missouri.

12. Modifications to These Terms

St Joseph Concrete & Masonry reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated Effective Date. Continued use of the Site or our services after any modification constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

13. Contact Us

If you have questions about these Terms and Conditions, please contact us: